Website terms of use for fractstandard.com
1. About these terms
1.1 These terms and conditions of use (the “Terms”) govern your access to and use of the website at fractstandard.com and any of its sub-pages (the “Website”). Please read these Terms carefully before using the Website. By accessing or using the Website you confirm that you accept these Terms and that you agree to comply with them.
1.2 If you do not agree to these Terms, you must not access or use the Website.
1.3 These Terms should be read together with our Privacy Notice, which explains how we collect and use information about visitors to the Website.
2. Who we are and the status of the FRACT Standard
2.1 The Website is operated by FaceProtect Limited (“FaceProtect”, “we”, “us” or “our”), a company incorporated in England and Wales with company number 16817787, whose registered office is at Connect House, 133–137 Alexandra Road, Wimbledon, London SW19 7JY.
2.2 You can contact us by email at dpo@faceprotect.co.uk or by writing to us at the registered office address above.
2.3 The FRACT Standard (“FRACT”) is a voluntary, cross-sector governance standard that sets out minimum requirements for the ethical, lawful and technically robust deployment of facial recognition technology in land-based gambling self-exclusion schemes in the United Kingdom. FRACT is a standard and a body of guidance; it is not, and is not intended to be, a separate legal entity, a company, a partnership or an incorporated association.
2.4 The intellectual property in the FRACT Standard is currently owned by FaceProtect. FaceProtect is in the process of gifting the ongoing governance and stewardship of the FRACT Standard to the scheme owners of land-based self-exclusion schemes. Until that transfer of stewardship is completed and any successor governance body is formally established, FaceProtect operates the Website and is responsible for these Terms. We may update these Terms to reflect any change in the ownership, operation or stewardship of the Website or the FRACT Standard (see paragraph 3).
3. Changes to these Terms and to the Website
3.1 We may revise these Terms at any time by amending this page. Any changes take effect from the date on which the amended Terms are posted on the Website. Please check this page from time to time to take notice of any changes we have made, as they are binding on you.
3.2 We may update, change, suspend or withdraw all or any part of the Website, and any content on it, at any time and without notice. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.
4. Nature and status of the content – no advice, certification or endorsement
4.1 The content on the Website is provided for general information about the FRACT Standard only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice (including legal, data protection, regulatory and technical advice) before taking, or refraining from taking, any action on the basis of the content on the Website.
4.2 Nothing on the Website constitutes legal advice, data protection advice, regulatory advice or professional advice of any kind, and no solicitor–client, adviser–client or other professional relationship is created by your use of the Website.
4.3 Access to, or use of, the Website does not confer any certification, accreditation, approval, licence, membership or endorsement under the FRACT Standard. Publication of the FRACT Standard on the Website is not a representation that any particular organisation, scheme, venue, product, technology or person complies with, is certified against, or is endorsed by reference to, the FRACT Standard. Any statement of conformity with the FRACT Standard is a matter for the relevant governance process and is not created by use of the Website.
4.4 The FRACT Standard refers to, and should be read alongside, applicable law and published standards and guidance (including, where relevant, the UK GDPR, the Data Protection Act 2018 and BS 9347:2024). References to such law, standards or guidance on the Website are for convenience only and do not reproduce them in full or replace the need to consult the source material and take advice on it.
4.5 The FRACT Standard does not itself operate any facial recognition system and the Website does not process the biometric data of individuals who are subject to self-exclusion schemes. The deployment of facial recognition technology, and the processing of any biometric or self-exclusion data, is carried out by the relevant self-exclusion schemes, operators and venues, each of which is responsible for its own compliance with applicable law.
5. Intellectual property rights
5.1 We are the owner or the licensee of all intellectual property rights in the Website and in the material published on it, including the FRACT Standard, the “FRACT” and “FRACT STANDARD” names, logos and branding, and all text, graphics, layout and design. Those works are protected by copyright, trade mark and other intellectual property laws and treaties around the world. All such rights are reserved.
5.2 You may print off one copy, and may download extracts, of any page(s) from the Website for your own internal reference and information, and you may draw the attention of others within your organisation to content posted on the Website, provided that:
- you do not modify the paper or digital copies of any materials you have printed off or downloaded in any way;
- you do not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; and
- our status (and that of any identified contributors) as the authors of content on the Website is always acknowledged.
5.3 You must not use any part of the content on the Website for commercial purposes, or reproduce, distribute, adapt, publish or create derivative works from it, without first obtaining a licence to do so from us.
5.4 You must not use the “FRACT” or “FRACT STANDARD” names, logos or marks, or otherwise represent that you or your organisation is certified, accredited, approved or endorsed under the FRACT Standard, except as expressly permitted under the FRACT Standard’s governance arrangements or with our prior written consent.
5.5 If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
6. Acceptable use
6.1 You may use the Website only for lawful purposes. You must not use the Website:
- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
- to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware; or
- to gain, or attempt to gain, unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.
6.2 You must not misuse the Website. We may suspend or terminate your access to the Website if, in our reasonable opinion, you fail to comply with any part of these Terms.
7. No warranties and accuracy of content
7.1 While we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete, current or free from errors or omissions.
7.2 The Website and its content are provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.
8. Our liability
8.1 Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
8.2 Subject to paragraph 8.1, we will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, the Website; or
- use of or reliance on any content displayed on the Website.
8.3 In particular, and subject to paragraph 8.1, we will not be liable for any loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
8.4 We assume no responsibility for the content of websites linked to on the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
9. Links to and from the Website
9.1 Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
9.2 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on the Website other than as set out above, please contact us at .
10. Viruses and security
10.1 We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Website, and you should use your own virus protection software.
11. How we use your personal information
11.1 We only use any personal information we collect through your use of the Website in accordance with our Privacy Notice. Please take the time to read that notice, as it includes important terms which apply to you.
12. Governing law and jurisdiction
12.1 These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. We and you both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
13. Contact us
13.1 To contact us, please email dpo@faceprotect.co.uk or write to us at FaceProtect Limited, Connect House, 133–137 Alexandra Road, Wimbledon, London SW19 7JY.
Last updated: 17 July 2026 • Version: 1.0